Refund Policy

Last Updated: November 19, 2025

1. Our Guarantee

At Joseph's Well, customer satisfaction is our top priority. We want you to feel confident in your purchase. That's why we offer a full 60-day money-back guarantee on all Joseph's Well products.

2. Eligibility for Refunds

You are eligible for a full refund if:

• You request a refund within 60 days of your purchase date
• You have your original order confirmation or receipt
• You contact us via email at [email protected]

We do not require you to provide a reason for your refund request, though feedback is always appreciated to help us improve.

3. How to Request a Refund

Step 1: Email us at [email protected] with:

• Your order number
• Name and email address used for the purchase
• Subject line: "Refund Request"

Step 2: We will respond within 24-48 hours with refund confirmation

Step 3: Your refund will be processed to your original payment method

4. Refund Processing Time

• Digital Products: Refunds processed within 24-48 hours of approval
• Physical Products: Refunds processed within 3-5 business days of approval
• Credit Card Refunds: May take 5-10 business days to appear on your statement
• PayPal Refunds: Typically appear within 24-48 hours

Note: Processing times may vary depending on your financial institution.

5. What Gets Refunded

Your refund includes:

• Full purchase price of Joseph's Well product
• Any bonuses included with your purchase

Shipping Costs:

• Original shipping costs for physical books are non-refundable
• Return shipping costs are the customer's responsibility

6. Digital Products

For digital versions of Joseph's Well:

• Access will be revoked upon refund processing
• Any downloaded materials should be deleted
• Full refund provided within the 60-day period

7. Physical Products

For physical books:

• Return of the product is not required for a refund
• However, if you choose to return it, please email us first
• We'll provide return instructions if needed
• Product should be in reasonable condition if returned

8. Duplicate Purchases

If you accidentally made a duplicate purchase:

• Contact us immediately at [email protected]
• We will issue a full refund for the duplicate order
• No waiting period required for duplicate purchase refunds

9. Payment Disputes and Chargebacks

Important: Please contact us directly before filing a chargeback with your credit card company or payment processor.

• We honor all legitimate refund requests within 60 days
• Chargebacks result in additional fees for both parties
• Contact us first, and we'll resolve the issue quickly

10. Exceptions

Refunds are not available for:

• Requests made after the 60-day guarantee period
• Products purchased from unauthorized third parties or resellers
• Fraudulent purchases or chargeback abuse

Special circumstances may be considered on a case-by-case basis.

11. International Orders

Our 60-day money-back guarantee applies to all orders worldwide. However:

• Currency conversion fees are non-refundable
• International shipping costs are non-refundable
• Refunds are issued in the original currency of purchase

12. Refund Confirmation

Once your refund is processed, you will receive:

• Email confirmation of the refund
• Transaction details showing the refund amount
• Estimated time for funds to appear in your account

13. Customer Support

If you have any issues or concerns before requesting a refund:

• Contact our support team at [email protected]
• We're here to help resolve any problems
• We want to ensure you have a positive experience

14. Our Commitment

We are committed to:

• Processing refund requests promptly and professionally
• Honoring our 60-day guarantee without hassle
• Treating every customer with respect and fairness
• Continuously improving our products and services

15. Contact Information

For refund requests or questions about our policy:

Email: [email protected]

Subject Line: "Refund Request" or "Refund Policy Question"

Website: josephswellwatersystems.com

Response Time: Within 24-48 hours