Shipping Policy

Last Updated: November 19, 2025

1. Shipping Options

Digital Version (Instant Access)

• Delivery: Immediate access upon purchase
• Format: PDF download + online access
• Bonuses: All digital bonuses included immediately
• Cost: Included with purchase - no additional fees

Physical Book

• Shipping: FREE - no shipping charges
• Processing: Ships within 24 hours of order
• Format: Paperback book
• Bonus: Digital version included for immediate access

2. Processing Time

Orders are typically processed within 24 hours

• Orders placed Monday-Friday: Processed same business day or next business day
• Weekend orders: Processed on the following Monday
• Holiday orders: May experience 1-2 day delays (we'll notify you)

3. Shipping Timeframes

Destination	Standard Shipping	Cost
United States (Domestic)	5-10 business days	FREE
Canada	10-15 business days	FREE
International (Other Countries)	15-25 business days	FREE

Note: Shipping times are estimates and may vary based on location, customs processing (for international orders), and carrier delays.

4. Tracking Your Order

Once your order ships, you will receive:

• Email confirmation with tracking number
• Link to track your package
• Estimated delivery date

You can track your package using the provided tracking number on the carrier's website.

5. International Shipping

We ship worldwide! International orders are subject to:

• Customs Duties: May be charged by your country (not included in purchase price)
• Import Taxes: Buyer is responsible for any import fees
• Customs Clearance: May cause delays beyond our control
• Address Accuracy: Ensure your address is complete and accurate

We are not responsible for customs fees, import duties, or delays caused by customs processing.

6. Address Changes

Before Shipment:

• Contact us immediately at [email protected]
• We can update your address if the order hasn't shipped

After Shipment:

• Contact the carrier directly with your tracking number
• Request address correction or package hold
• We cannot change the address once shipped

7. Lost or Stolen Packages

If your package shows as delivered but you haven't received it:

• Check with neighbors, building management, or household members
• Look for package in safe delivery locations
• Wait 24-48 hours as delivery status may update
• Contact the carrier to file a claim
• Contact us at [email protected] - we'll work to resolve the issue

8. Damaged or Defective Items

If your Joseph's Well book arrives damaged:

• Email us at [email protected] within 7 days of delivery
• Include photos of the damage
• Provide your order number
• We'll send a replacement at no cost to you

9. Undeliverable Packages

If a package is returned to us as undeliverable due to:

• Incorrect address provided by customer
• Refused delivery
• Multiple failed delivery attempts

We will contact you to arrange re-shipment. Additional shipping fees may apply for re-delivery.

10. Digital Access While You Wait

Don't want to wait for shipping?

• All physical book orders include instant digital access
• Start reading immediately while your physical copy is on the way
• Access all bonus materials right away
• No additional cost - included with every order

11. Order Confirmation

After placing your order, you'll receive:

1. Immediate: Order confirmation email with order number
2. Immediate: Digital access link (for physical + digital orders)
3. Within 24 hours: Shipping confirmation with tracking number

Check your spam folder if you don't see these emails in your inbox.

12. Shipping Carriers

We use trusted shipping partners including:

• USPS (United States Postal Service)
• UPS
• FedEx
• International carriers for overseas delivery

Specific carrier depends on your location and availability.

13. PO Boxes and Military Addresses

• PO Boxes: Yes, we can ship to PO Boxes
• APO/FPO/DPO: Yes, we ship to military addresses
• Processing: Standard processing times apply
• Delivery: May take longer than standard addresses

14. Holiday Shipping

During major holidays, please note:

• Processing may take 1-2 additional business days
• Carrier delays are common during peak seasons
• Order early if you need delivery by a specific date
• We'll post holiday schedule updates on our website

15. Contact Us

For shipping questions or concerns:

Email: [email protected]

Subject Line: "Shipping Question" or "Order Status"

Include: Your order number and details

Response Time: Within 24-48 hours